Terms of service

Welcome! By shopping with Koko & Zeus, you agree to these terms. Please take a moment to read them, this helps us ensure your orders and our service run smoothly.

1. Using Our Website

  • By using our website, you agree to follow these Terms of Service. We may update them from time to time, and continued use means you accept the latest version.
  • You must provide accurate, current, and complete information when using our website, including payment and contact details.
  • You are responsible for the security of your account, if you create one, and any activity that occurs under it.

2. Placing an Order

  • All orders are subject to availability and acceptance.
  • We may cancel or refuse an order for operational reasons, suspected fraud, or pricing errors.
  • Prices are in AUD and include GST unless otherwise stated.

3. About Our Product

  • We sell high-quality, eco-friendly cat litter. Product images and descriptions are as accurate as possible. Slight variations may occur due to screen settings or production batches.
  • All purchases are for legitimate use. Commercial use or resale is allowed only with explicit written permission from Koko & Zeus, such as via a wholesale or business account.

4. Payment

  • Payments are securely processed via the options available at checkout.
  • By placing an order, you authorise us to charge the total amount, including shipping.
  • We are not responsible for errors or delays caused by banks or payment providers.

5. Shipping & Delivery

  • Delivery is handled with care using trusted couriers or personal local delivery.
  • Estimated delivery times are provided in our Shipping Policy and start after processing (1–3 business days).
  • Risk passes to you once your parcel is delivered.

6. Subscriptions

  • We offer subscription options every 1, 2 or 3 months.
  • You can pause, skip, or cancel anytime. There is no minimum commitment.
  • Manage subscriptions via your account or contact us at hello@kokoandzeus.com.au.

7. Returns, Refunds & Exchanges

8. Liability

  • To the maximum extent permitted by law, Koko & Zeus is not liable for indirect, incidental, or consequential losses related to our products or website.
  • If a product is defective, our liability is limited to remedies under Australian Consumer Law.

9. Intellectual Property

  • All content on our website - including logos, images, text, and designs - is owned by Koko & Zeus.
  • You may not copy, reproduce, or use our content commercially without written permission.

10. Privacy

  • We respect your privacy. Our Privacy Policy explains how we collect and use your information. By using our website, you agree to these practices.

11. Wholesale & Business Accounts

  • Businesses, retailers, or other commercial buyers may contact us to apply for a wholesale account.
  • Wholesale accounts are subject to separate terms, including pricing, minimum order quantities, and permitted use.

12. Governing Law

  • These terms are governed by the laws of Victoria, Australia.
  • Any disputes will be handled by the courts of Victoria, as allowed by law.

13. Contact Us