Privacy policy

Koko & Zeus (“we”, “us”, “our”) operates kokoandzeus.com.au and related services (the “Services”) to provide you with high-quality, eco-friendly cat products. This Privacy Policy explains how we collect, use, store, and share your personal information, and your rights under Australian law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our Services, creating an account, or making a purchase (once-off, subscription, or wholesale), you consent to the practices described below.

1. Information We Collect

We collect personal information that is necessary to provide our Services, including:

  • Contact details: name, email, phone number, delivery and billing addresses
  • Account information: username, password, preferences, subscription settings
  • Payment information: credit/debit card details, payment confirmation, transaction history
  • Order & subscription details: items purchased, subscription frequency, returns, exchanges
  • Wholesale information: business name, ABN/ACN, contact person, billing details
  • Device & usage data: IP address, browser, device type, how you interact with our website and Services
  • Communications: inquiries, support requests, feedback, or reviews you submit

We also collect information automatically via cookies and similar technologies to improve your shopping experience.

2. How We Use Your Information

We use personal information for the following purposes:

  1. To provide and improve our Services
    • Process your orders, subscriptions, and wholesale accounts
    • Tailor product recommendations and manage your account
    • Facilitate shipping, returns, exchanges, or refunds
    • Prevent fraud and protect against unauthorised transactions
  2. Marketing and communications
    • Send promotional emails or texts, special offers, and newsletters (only if you’ve opted in)
    • Show relevant advertising based on your activity, where legally permitted
  3. Legal and regulatory purposes
    • Comply with Australian law, tax obligations, and contractual requirements
    • Respond to valid legal requests from authorities or enforce our Terms of Service.
  4. Customer support and feedback
    • Respond to inquiries, complaints, or feedback
    • Improve the Services based on customer suggestions

3. Disclosure of Personal Information

We may share personal information with:

  • Service providers: Shopify, payment processors, couriers, IT providers, and other service partners
  • Wholesale partners: only with your consent to facilitate orders or business services
  • Marketing partners: to provide personalised offers or promotions, if you have opted in
  • Legal authorities: if required by law or to protect our rights, property, or users
  • Business transfers: in connection with mergers, acquisitions, or sales of assets

We do not sell your personal information.

4. Subscriptions and Wholesale

  • Subscriptions: We store your preferences to deliver products on your chosen schedule. You can pause, skip, or cancel anytime. Your payment information is securely stored and used only for subscription fulfilment.
  • Wholesale accounts: We may collect additional business information (ABN, billing, contact details) to manage your account. Orders and invoices will be processed according to agreed terms.

5. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no system is completely secure, so we cannot guarantee absolute protection. Please keep your account credentials safe and notify us immediately if you suspect unauthorised access.

6. Retention

We retain personal information only as long as necessary to:

  • Fulfil your orders and subscriptions
  • Manage wholesale accounts
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

Once no longer needed, your data will be securely deleted or de-identified.

7. Your Rights

Under Australian law, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal and contractual obligations
  • Opt out of marketing communications

You can exercise your rights by contacting us at hello@kokoandzeus.com.au. We may need to verify your identity before processing requests.

8. Children

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided personal information, contact us immediately for removal.

9. International Transfers

Some personal information may be transferred or processed outside Australia (e.g., Shopify servers). Where required by law, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience, personalise content, analyse site usage, and show relevant ads. You can manage your cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. Continued use of our Services constitutes acceptance of any changes.

12. Contact Us

For questions about this Privacy Policy, or to exercise your privacy rights, contact us at:

Email: hello@kokoandzeus.com.au